Shipping and Returns
All of our in stock items are located in our warehouse in Pottstown, PA. You are welcome to collect larger items by appointment.
Free shipping
Many of our items are free shipping within the continental US. If you would like shipping outside of the lower 48, please reach out to us at sales@orchideuro.com for a quote.
Oversized items
Oversized items, such as bumpers, hatches, body panels are collection only.
Packaging
We prefer to ship using recycled and repurposed boxes and packaging. We have a local source for heavy duty cardboard boxes which we use exclusively for large items. Don't be surprised when there's a another international companies logos on the boxes - we're saving them from a landfill and saving everyone money.
We mainly ship using USPS and UPS, with DHL etc for some international postage.. We always request tracking and insurance for the value of the item, or the maximum limit if below that. Under no circumstances can glass be insured. We also cannot ship airbags.
If you suspect a item has been damaged during shipping please do not accept the package without noting it! You may be required to supply photographs and other proof to file a insurance claim - you must be able supply these or else we will not be able to help.
Returns
Special orders cannot be returned. Used parts are sold as-is, or where stated with a 14 day return for parts exchange/repair. No warranty or other statement covers damages or expenses for labor, loss of income, or any other damages or costs. New parts have a 14 day return policy. A restocking fee of up to 25% may be applicable.
